Most of us have experienced bad service at a major store. Lack of service happens frequently at big stores. This is because the owner of a smaller local store cares for his customers - there is an understanding of where his money comes from. Imagine if a local cafe owner slapped the occasional customer who didn't order correctly?
Employees often seem careless and don't know their products. They make fun of customers and brag to each other when making customers pay more than they should. Some are paid by commission and their hunger is obvious. You feel they only care about the getting the sale and have little interest in you.
Such employees are too far removed from the boardroom to have a sense of ownership. They're wage slaves who do only the minimum of what is required of them. Some companies try to rectify this with pep rallies or training programs. Sadly the results often reflect more bad service and indifference; employees mostly assume their pay comes from the boss - but it really comes from the customers.
Do you have a sense of ownership about the Kingdom of God? Or are you a “wage slave”? Is your attitude "I'm a Christian so I have to (grudgingly) fulfill a few requirements to look or sound like one?”
We actually inherit the Company (Kingdom). God calls us Sons and Heirs. But it seems we are reluctant or embarrassed to share this good news with others. We get upset about new staff (people) sharing the work in church and rocking the boat. We ignore our training or make little effort to study our "product knowledge". But we love getting money out of people for our pet projects.
Imagine you own the store (because together we do) and examine how you could make the effort to make your service attractive to new customers. Remember we live to serve, but we need to take ownership to serve with excellence.
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